How do I return an item?
Return Policy
Eligible returns are accepted within 30 days of order delivery by the carrier. After the initial 30 days all sales are considered final. Returns are not accepted; if the product package has been opened; if the product has been used or installed; if the product was marked as a closeout or listed in the closeout section of our site; if the item was cleary marked as a non-returnable item in the product description; if the product received was found to be defective.
To start the return process contact returns for an RMA#. RMA standards for Returned Merchandise Authorization and is used to identify a transaction. All eligible returns require an RMA#. Returns received without an RMA# will be refused. Once you have receivd your RMA# ship your return to;
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CSA Product Returns |
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(888) 548-4323 |
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RMA# ______________ |
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9141 W. Chatfield Dr. |
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Littleton, CO. 80128-6142 |
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The customer pays for the return shipping and insurance cost.
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Restocking fee: 10% or $10.00 (which ever is greater)
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If the return is a result of an error we made, we will reimburse/credit the customer for standard shipping and insurance costs, no restocking fee will be charged on returns of this nature.
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Refunds are made in the original method paid.
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Refunds are processed witin one week of receiving an authorized return.
Defective Merchandise
Product received and found to be defective must be returned directly to the product manufacturer or importer under their warranty policy. If you need help in contacting a product manufacturer or importer please email customer service. |
